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Warranty Policy
General Terms
Glanza Bathfittings offers a seamless warranty experience for its kitchen and bathroom fittings. This warranty:
- Is applicable only to the original purchaser for personal household use at the original installation location.
- Is non-transferable and does not cover subsequent owners or alternate locations.
Warranty Activation & Claim Process
- Warranty begins from the invoice date.
- Claims can be made via valid proof of purchase (invoice), registered mobile number, or order ID.
Claim Steps (Email / WhatsApp Submission)
- Invoice or Proof of Purchase
- Order ID
- Registered Mobile Number
- Clear images and a video showing the issue
Our support team will respond within 24–48 hours with a resolution.
Replacement Terms
- Only defective parts/products are eligible for replacement. No refunds will be issued if the customer refuses the replacement.
- If the product model is discontinued, a product of equivalent value will be offered.
- Replacement will be shipped via courier and defective items will be collected similarly.
- Onsite service is not available; however, technical support is provided via voice or video call.
- Glanza Bathfittings will bear shipping damages to the customer.
Warranty Exclusions
- Improper use or negligence, including faulty installation, hard water damage, or accidental damage.
- Unauthorized modifications or repairs using non-genuine parts.
- Improper cleaning using harsh chemicals or abrasive tools.
- Environmental factors such as natural disasters, pest infestation, or RO reject water exposure.
- Normal wear and tear including corrosion or rust.
- Incorrect installation or failure to follow plumbing or water pressure requirements.
- Poor maintenance leading to clogging or malfunction.
- Excluded components such as washers, rubbers, springs, or plastic parts.
- Missing proof of purchase or products bought from unauthorized dealers.
- Labor costs related to installation, removal, or servicing.
- Consequential or incidental losses including property damage or delays.
- Warranty claims after the warranty period has expired.
Limitation of Liability
- Glanza Bathfittings is not liable for indirect or consequential losses.
- Labor costs for removal or reinstallation are not covered.
- Liability is strictly limited to replacement of defective parts within the warranty period.
Dispute Resolution & Jurisdiction
- Disputes will first attempt mediation.
- Legal jurisdiction lies exclusively in Delhi, India.
Warranty Timelines
| Category | Products Covered | Residential Warranty | Commercial Warranty |
|---|---|---|---|
| Faucets & Fittings | Faucets, Diverters, Angle Valves, Brass Fittings | 10 Years | 1 Year |
| Kitchen Sinks & Accessories | Sinks, Accessories | 10 Years (Sink Bowls), 2 Years (Accessories) | 1 Year |
| Drainage Solutions | Floor Drains, Drain Channels, Shower Drains | 1 Year | 1 Year |
| Sanitaryware | Washbasins, Toilets, Urinals, Concealed Cisterns | 10 Years | 1 Year |
| Shower Panels | Shower Panels | 5 Years | 1 Year |
| Water Purification | Water Filters | 5 Years | 1 Year |
| Shower Solutions | Overhead Showers, Arms, Hand Showers, Health Faucets | 2 Years | 1 Year |
| Bathroom Accessories | SS, Brass & Aluminum Accessories, Jet Sprays, Pipes | 2 Years | 1 Year |
| Wall-Hung Cisterns & Fittings | Cisterns, Toilet Fittings, Seat Covers | 2 Years | 1 Year |
| Miscellaneous | Allied Items | 2 Years | 1 Year |
For warranty claims and support, please contact our customer service team.
